This job ad has been posted over 40 days ago...

Full-time IT Service Manager

at Capita Symonds in UK

Reporting to the Service Manager, Capita Property & infrastructure are looking for an assistant Service Manager role to assist in the development of new internal processes and delivering a first class service to the business.  The role is ideally suited for someone looking to develop their career in a service management environment.

The successful candidate will need to demonstrate a strong understanding of ITIL processes, strong written and verbal communication and experience in building effective relationships both within business and IT departments.


• Develop and maintain service processes and procedures.
• A point of escalation for service issues.
• Developing a detailed knowledge of the full IT service being provided and day-to-day monitoring of KPIs and performing trend analysis.
• Assist stakeholders to define business and systems requirements.
• Monitor, provide reports, and manage the associated service metrics measured against the agreed KPIs.
• Attend regular service reviews along with the service manager,
• Meet regularly with the business operation teams.
• Establish and maintain regular written and in-person communications within IT.
• Work with stakeholders to define business and systems requirements to deliver new business solutions.


• Exceptional customer service orientation.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail

Essential Experience/Skills
• ITIL processes
• Working with 3rd Parties
• Working  with external vendors
• Strong communication skills (verbal and written)
• Extensive experience working in a team-oriented, collaborative environment

Supporting Information
• Full UK driving license,
• Flexible to travel to Capita P&I offices
• Occasional overnight stays are essential for this role.

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Published at 10-11-2013
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